Meaningful Dialogue
We believe in enabling meaningful dialogue over broadcasting information at people
Meaningful Dialogue vs traditional thinking
Two different assumptions about how change should work.
Lean Change
Meaningful dialogue brings out the perspectives needed to help people align around a common purpose.
Traditional Change Management
What is often called 'change communications' is more often than not just broadcasting. Newsletters, SharePoint sites don't encourage meaningful dialogue.
Communications people might say things like "we need to enable 2-way communications", which sounds like dialogue, but there is a key different.
We view meaningful dialogue as a way to change the change. That might mean questioning the intent of the change, or even exploring what the right change is. "2-way communications" often manifests itself in Q&A sessions, town halls and other activities that are used to get people to buy into a change that's already been decided upon.
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Child Developments
Related child elements that expand this building block.
We help people who fundamentally disagree about the change to see things from other perspectives
We encourage open, honest, and sometimes hard questions from those affected by the change.
We don't "spin" messages through our existing communication channels about the change for the sake of good optics.
We focus on delaying decision making to the last responsible moment in order to negotiate the right way forward.
We make it safe for people opposed to the change to give their honest feedback
We help people understand that everyone expresses themselves differently and to "get curious" instead of "furious"
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