Lean Change Element

PNI Model

The Patterns, Narratives, Interactions (PNI) model helps you make sense of your change culture through three connected elements that continuously reinforce and influence one another.

PNI Model

PNI Model vs traditional thinking

Two different assumptions about how change should work.

Lean Change View

Change requires both sensing and responding. Sense what is happening now, respond with awareness, then sense again.

Traditional Change Management

Traditional approaches try to predict and control the change journey: assess the current state, define the future state, and roll out a plan to close the gap.

ScienceBig Ideas

Why is change so hard, and why do the same challenges keep repeating across projects and organizations? Poor sponsor engagement. Change fatigue. Scarce resources. Unrealistic plans. These aren't isolated problems. They're recurring patterns of behaviour with no single fix. Seeing them for what they are transforms how y...

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Child Developments

Related child elements that expand this building block.

Child element
Interactions

The observable exchanges, conversations, decisions, and collaboration that reveal how change is really unfolding.

Child element
Narratives

The shared stories, beliefs, and assumptions that shape how people interpret and respond to change.

Child element
Patterns

Recurring dynamics that shape how people respond to change. They aren't isolated problems, they're recurring patterns of behaviour with no single fix. The biggest change challenges are not problems to solve but patterns to shift.

Connections to the broader Lean Change ecosystem.

Mental Modelthis leads toward
4 Dimensions of Change
Toolthis leads toward
Culture Mapping
Stancethis leads toward
Sensemaking
Mental Modelthis leads toward
Vortex of Behavioral Patterns
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