Interactions
The observable exchanges, conversations, decisions, and collaboration that reveal how change is really unfolding.
Interactions vs traditional thinking
Two different assumptions about how change should work.
Lean Change View
The only option is to change Interactions — because that's where culture is lived, reinforced, and reshaped in real time.
Traditional Change Management
We target culture directly: define the desired behaviours and values, then roll them out through training and communications.
Interactions are the observable exchanges, conversations, decisions, and collaboration that reveal how change is really unfolding. They are the everyday exchanges and behaviours that we observe and take part in, and where patterns and narratives play out. Interactions create and reinforce Patterns, and Narratives influ...
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