Measurements
The people affected by the change have created their own measurements that align to the objectives of the change
Measurements vs traditional thinking
Two different assumptions about how change should work.
Lean Change
A balance of measurements and diagnostics are needed and we shouldn't commit to detailed measurements too early.
Traditional Change Management
We can't start the change without details "from - to" measurements otherwise we won't know if what we've done has worked.
Ah measurements. There are plenty of perspectives on what makes a good measurement, but no one has cracked the code on which ones are best. We believe balancing measurements with diagnostics. Diagnostics help us see evidence we're headed in the right direction, and measurements are validation that are assumptions about...
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