Ripples
How can we understand the direct, in-direct, and potential un-intended consequences of the change?
Ripples vs traditional thinking
Two different assumptions about how change should work.
Lean Change
When we throw a rock in the pond, there will be some intended, unintended and unknown consequences.
Traditional Change Management
We need a detailed stakeholder and impact map so there are no surprises.
Change comes with un-intended consequences. It doesn’t matter how much, or how often you communicate, you can’t predict how people will respond to change until the rumours about the change start. A Ripples diagram is used to explore the system you’re wanting to change. It helps you think about, and talk through, Experi...
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