Ripples
How can we understand the direct, in-direct, and potential un-intended consequences of the change?
Ripples vs traditional thinking
Two different assumptions about how change should work.
Lean Change
When we throw a rock in the pond, there will be some intended, unintended and unknown consequences.
Traditional Change Management
We need a detailed stakeholder and impact map so there are no surprises.
Change comes with un-intended consequences. It doesn’t matter how much, or how often you communicate, you can’t predict how people will respond to change until the rumours about the change start.
A Ripples diagram is used to explore the system you’re wanting to change. It helps you think about, and talk through, Experiments with your change team. The goal is to help you and your change team figure out where to start by visualizing your system.
Connections to the broader Lean Change ecosystem.
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