Lean Change Element
Emotions
When faced with "resistance" we listen with curiosity versus trying to convince "resisters" they're wrong
Emotions vs traditional thinking
Two different assumptions about how change should work.
Lean Change
Emotional reactions to change is natural, but everyone reacts differently. It's an over-simplification to think all change brings a negative reaction.
Traditional Change Management
People go through pre-defined emotions from shock, to anger, to frustration and finally to acceptance. Our plan should account for that.
Detailed guidance for this element is still being migrated into the new experience.
Connections to the broader Lean Change ecosystem.
Stuckthis leads toward
Response to ChangeMembers only
Sign in to see curated resources, tools, and deeper ecosystem connections for this element.
Join / sign in →