Lean Change Element

Coping Stances

Coping stances are habitual emotional responses to stress or change that can either support or hinder communication and collaboration. Recognizing these stances helps change agents facilitate healthier, more productive conversations.

Coping Stances

Coping Stances vs traditional thinking

Two different assumptions about how change should work.

Lean Change

Coping stances are valuable signals, not problems to fix. Instead of dismissing reactions as “resistance,” Lean Change encourages curiosity about why people respond the way they do. By recognizing and addressing underlying needs, change agents can co-create environments where trust, safety, and open communication enable real change.

Traditional Change Management

People who resist change need to be persuaded or managed. Emotional responses are seen as obstacles to progress, and resistance is addressed through training, communication plans, and compliance strategies rather than exploring the root causes of people’s concerns.

Virginia Satir, a pioneer in family therapy, identified [b]five common coping stances[/b] that people unconsciously adopt when faced with stress, conflict, or uncertainty: [ml][ul][li indent=0 align=left][b]Blaming[/b] – Shifting responsibility to others, creating defensiveness and conflict.[/li][li indent=0 align=left...

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Child Developments

Related child elements that expand this building block.

Child element
Blame

We enter a BLAMING stance when we value SELF and the CONTEXT, but forget about the OTHER.

Child element
Irrelevant

When we value SELF and OTHER, but forget about the CONTEXT

Child element
Placating

When we value OTHER and CONTEXT but forget about SELF.

Child element
Super Reasonable

When we value the CONTEXT, but not SELF or OTHER.

Connections to the broader Lean Change ecosystem.

Mental Modelthis is connected from
Super Reasonable
Stancethis is connected from
Uncertainty
this is connected from
Understanding People
Mental Modelthis leads toward
Understanding People
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