Visualizing Your ChangeKeep your change plans, and status updates, visible.
This is the most important practice of Lean Change Management. Make your change plan, progress and feedback visible. Encourage change stakeholders to meet in front of the wall instead of having status reports and PPT files. They don’t work. No, they don’t. And no one is reading them. Yes I’m being purposely snarky.
The strongest objection I get to visualizing change work is that it wont’ work because we’re a big, scary Enterprise. Well, chances are if you’re working in 10,000+ organization, there are different levels of fidelity needed to inform, plan and execute the change. It’s simple to synchronize these walls by employing the buddy system. That is, have change agents pair up with people across locations to keep the boards in sync.
Stories and Examples
Telling people about the change doesn’t have a strong enough impact – you need to get the people affected by the change involved in the design of it. Here’s how National Leasing used Change Canvases to trigger co-creation of change.
Listen to April Jefferson’s story about how she helped two teams and their management team transition to Agile by using strategic and team-level canvases that provoked deep conversations.
Find out how HolidayCheck started their journey with Lean Change Management. It can be much more simple than you might think!