Recent Articles
Triggering Meaningful Dialogue with Storytelling
If you've ever seen a Disney movie, you know what great storytelling looks like. The hero gets a call to action; turns it down, or fails, or runs away; finds meaning in what they were asked to do through a mentor; and finally, they come back and are successful....
Support Structures for Change Agents
A few years ago when I was working in a large organization helping a 1600-ish person department with a change, I had a few of those days that I think we’ve all had at some point. I had a day of meetings scheduled and every single one was canceled by the time I got to...
Change Readiness and Setting Expectations
As we close out November’s Lean Change Management Association (LCMA) theme, this article ties in what we sometimes forget about: expectations of the change agent. In the first article, I showed how to use a simple grid to do a change readiness assessment, and if...