by Jason Little | Dec 2, 2019 | Featured
The year was 1972, and Southwest Airlines was fresh off a $1.6M loss. As a result, they sold 1 of their four planes and needed to serve a 4-plane passenger docket with only three planes. Bill Franklyn, VP of Ground Operations, was tasked with finding a solution. The...
by Jason Little | May 9, 2019 | Featured
“change communication is almost always training and newsletters…what would it take to shift towards modern practices that enable meaningful dialogue?” This was from a 20+ year experienced change and communication professional who came to one of my workshops...
by Jason Little | Dec 14, 2018 | Featured, Stories
If you’ve ever seen a Disney movie, you know what great storytelling looks like. The hero gets a call to action; turns it down, or fails, or runs away; finds meaning in what they were asked to do through a mentor; and finally, they come back and are successful....
by Jason Little | Dec 3, 2018 | Featured
A few years ago when I was working in a large organization helping a 1600-ish person department with a change, I had a few of those days that I think we’ve all had at some point. I had a day of meetings scheduled and every single one was canceled by the time I got to...
by Jason Little | Oct 31, 2018 | Featured
“Hi Jason, we’re looking for a <change agent, agile coach, consultant> to help with our agile transformation. I wanted to setup a time for you to come in and chat with my VP about it.”, said Biff. I replied with, “Thanks for reaching out! Tell me a bit more...
by Jason Little | Jul 4, 2018 | Featured
The debate about certifications will always exist. There are those that feel becoming certified in any knowledge related field after sitting in a class for 2-days is ridiculous, and on the opposite side of the table, there are those that support certifications as an...
