The Inner Game of Change Podcast

The Inner Game of Change Podcast I was recently interviewed by  Ali Juma of The Inner Game of Change podcast. Ali is an inherently curious change management and communication specialist with over 20 years in operational leadership and change practice.  About this...
The Evolution of Digital Credentials

The Evolution of Digital Credentials

It’s been 18 months since we launched our digital credential program. While certifications in the agile and change communities continue to be as popular as the backlash against them, here’s the original reasons we decided to choose digital credentials over...

Creating Certainty in an Uncertain World

The year was 1972, and Southwest Airlines was fresh off a $1.6M loss. As a result, they sold 1 of their four planes and needed to serve a 4-plane passenger docket with only three planes. Bill Franklyn, VP of Ground Operations, was tasked with finding a solution. The...
Modernizing Change Communication

Modernizing Change Communication

“change communication is almost always training and newsletters…what would it take to shift towards modern practices that enable meaningful dialogue?” This was from a 20+ year experienced change and communication professional who came to one of my workshops...
Support Structures for Change Agents

Support Structures for Change Agents

A few years ago when I was working in a large organization helping a 1600-ish person department with a change, I had a few of those days that I think we’ve all had at some point. I had a day of meetings scheduled and every single one was canceled by the time I got to...