Creating Certainty in an Uncertain World

The year was 1972, and Southwest Airlines was fresh off a $1.6M loss. As a result, they sold 1 of their four planes and needed to serve a 4-plane passenger docket with only three planes. Bill Franklyn, VP of Ground Operations, was tasked with finding a solution. The...
Modernizing Change Communication

Modernizing Change Communication

“change communication is almost always training and newsletters…what would it take to shift towards modern practices that enable meaningful dialogue?” This was from a 20+ year experienced change and communication professional who came to one of my workshops...
Change and Agile Leadership

Change and Agile Leadership

We live in the Maker Age. Some are calling this the 4th industrial revolution, others call it the creative age, and some laggards are still clinging to the knowledge age moniker. Anyway you slice it, when it comes to business today, the barrier to create evolutionary,...
Making Time for Change

Making Time for Change

We’re almost a month into the New Year which means 80% of people have abandoned their resolutions. In this Inc.com article, the two main reasons include being unreasonable about your resolution, and the word resolution itself. I didn’t have a New Year’s resolution...
Change Management: A Look Back at 2018

Change Management: A Look Back at 2018

This year marks my 3rd State of Change Management blog post. I guess that’s simply a fancy way to say “here’s my WAG (wild-ass guess) for how change management will change this year” If you are interested, my 2017 post is here, and my 2016 post...