LCM Podcast EP4: Culture – Can you measure it?

This week's podcast features Eric Lynn, founder of Culture Q's. We discuss culture change via conversations, whether you can measure culture and more!
October 27, 2015
Jason is the author of Lean Change Management and founder of the Lean Change Management Association and Spark the Change Toronto
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In this episode, Eric Lynn, founder of Culture Q’s, and I discuss culture, including whether or not you can measure it and why the approach some companies take is the wrong way to do it.

This episode was recorded at #DareFest in Belgium so I apologize for the audio as I didn’t have my studio mic with me!

If you’re interested in being part of the followup conversation, contact me!

About Eric

Eric-Portrait_1aI began developing cultureQs® in 2002, picking up on a challenge from a client while facilitating a post-acquisition integration process in the rail industry.

As a facilitator and coach, I focus on Cultural Integration, Change and Aligned Leadership (leading from the inside out): the defining themes throughout my professional and personal life.

Having lived and worked on 4 continents, including a period of 8 years in Asia, I am now based in Berlin while continuing to travel and support clients throughout the world that wish to benefit from the multi-facetted diversity that is part of everyday life everywhere. This is opportunity.
I work in both English and German.

When not working, I enjoy travelling, cycling and trekking in the mountains as well as spending time with my 3 adult children … and love the energy that emerges when a group of open, passionate positively provocative people come together to catalyse positive change.



  1. Ro Gorell

    Thanks Jason for a great podcast with Eric. I found myself nodding to almost everything he said. Eric’s comment about engagement versus buy-in drew a particularly animated nod as it’s one of the things I have been pondering over recent days. For me an approach focused on WIIFM (what’s in it for me) is about buy-in not engagement. And yet, this seems to be the favoured approach in some organisations. Eric’s comment “people respect openness” hit the nail on the head. Engagement is about creating meaning and whatever type of change you’re creating, if the purpose isn’t clear then it won’t be meaningful. Thanks 🙂

  2. Wolfgang

    Excellent Podcast. Eric confirms all my experiences about
    change. It is refreshing to see that Eric has a clear position towards the measuring
    mania of cultural aspects. For me too, focusing on purpose is the way to go. Letting
    people come up with solutions to problems and trusting them is a crucial step
    for cultural development. I also agree that developing culture by not focusing
    on culture but focusing on business issues will have the biggest impact on
    culture development. The focus on business issues rather than culture also
    moves culture out of this “touchy feely” corner where it does not belong to

    • ericlynn

      Appreciate your feedback Wolfgang. Yes, it’s so important to challenge conventions – constructively.


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