- Stakeholders paying for the people working on the project need to justify the spend the same way they do with determining ROI on software or business improvment projects.
- Stakeholders want to see detailed plans about the change project and most of the time the high un-certainty that comes with change either makes making a plan really hard or they end up making stuff up
- Constant focus on outcomes, measures and ‘ensuring’ success when it’s extremely difficult to predict. It’s not that talking about outcomes is a bad thing, but we did an overview of Lean Change Management and their objective was to ‘ensure a complete understanding of Lean Change Management’ by the end of the session. I polled the audience after the session (and admittedly picked on the person who wrote the objective!) and the average score was 2 -3 out of 5 as far as how they felt about what they learned. Was it a failure then?
I’ve cited this study about change initiative failures and also questioned its validity and at its core, I believe the problems change management professionals and Agile coaches run into that work against change initiatives is how organizations measure performance and project-ify highly un-certain pieces of work. Those pieces of work could be change programs, Agile transformations, Agile adoptions and other organizational changes that typically involving changing people’s habits. I recently had the opportunity to spend some time with the change management and organizational effectiveness people at a Fortune 100 company and we talked about challenges they have with managing change projects. For starters, I was amazed at the similarities this OE team had with Agile coaching teams I’ve been part of. Their stance is one of capability and competence development which was refreshing because I’ve seen some CM/OE groups that feel responsible for creating and pushing change plans. I boiled down their challenges to a root cause, that while not being a solitary root cause, does contributes to the creation of most of the obstacles they face. Running change initiatives like projects with a budget, start and end date. Some of the issues we talked about were: